Missing Products Mismanufactured Products Errors or Issues

Product Warranty Type *

Hot Tubs
Swim Spas
Outdoor Kitchens

Today Date *

Product Name On Invoice *

Could you please provide the name of your unit? You can locate this information on the bill of sale or invoice from the time of checkout.

Product Serial Number *

Kindly check the side of your hot tub or swim spa for a metal nameplate containing a distinctive serial number. Enter this unique serial number here, as it is mandatory to proceed with the claim process.

Date of Purchase *

MM/DD/YYYY

Bill Of Sale Number *

Kindly input your bill of sale number, which can be found in the upper corner of the bill of sale or invoice. This information is essential to initiate the claim process.

Customer Information

Name *

First

Last

Phone

Email *

Address

Address Line 1

Address Line 2

City

State

Zip Code

Product Details

Details of Missing Items, Mismanufactured Products, Errors, or Issues *

Kindly provide comprehensive information, including the name, model, part number, color, and details of any missing or lost appliance or feature. If the product was manufactured incorrectly or if there's an error with the order in relation to the paid specifications, or if you encounter any issues with a product that hasn't been completed according to your vision, please describe the problem in as much detail as possible.

Proof Showing Items Should of Been Included or Documentation of A Product Being Manufactured Incorrectly or Not Matching What Was Paid For Or Ordered

Click or drag files to this area to upload. You can upload up to 8 files.

This section is intended for customers who have items not yet installed, incomplete installations, missing components, or have manufacturing-related queries about options that are not present. Only those customers should provide details in this section.

**1. Attach Supporting Documents:**
- Please provide any relevant documents, such as contracts, invoices, or order confirmations that outline the agreed-upon items and features. This will help us cross-reference your claim with the original agreement.

**2. Include Communication Records:**
- Attach any communication records, including emails or text messages, where the inclusion of specific items, features, or installations was discussed or promised. This will aid us in understanding the context and resolving the issue promptly.

**3. Highlight Customization Requests:**
- If you requested customization for your product and noticed that a specific element is missing, include documentation specifying the customization details and any assurances made regarding inclusions.

**4. Clarify Invoice Discrepancies:**
- In cases where items were expected but are not listed on your invoice, please provide documentation highlighting the missing items and any corresponding promises made during the transaction.

**5. Provide Photographic Evidence:**
- Whenever applicable, supplement your claim with clear photographs that showcase the delivered product and highlight any missing or incorrectly installed components. Visual documentation significantly expedites the resolution process.

Authorizations

Proof of Purchase *

Click or drag files to this area to upload. You can upload up to 5 files.

Please Upload Proof Of Purchase Invoice and or Bill Of Sale

Terms and Conditions *

I acknowledge that I commissioned a product from Outdoor Dream Company and that the specific item I am reporting as missing is explicitly mentioned and listed as included on the company's website. Furthermore, I am aware that claims regarding items purportedly missing or not installed, which are not documented in a contract or listed as included options on the website, will not be acknowledged. I understand that clients often modify, add, or alter product specifications throughout the development process. However, I recognize that Outdoor Dream Company will only address claims for items that are clearly specified in the contract or documented publications.
I acknowledge that occasional product unavailability may occur, and if the ordered product is still functional without the missing items such as chemicals, cover lifter, grill cover, etc., these items may be shipped or delivered separately at a later date once the product becomes available.
By submitting this claim form, I acknowledge and agree to adhere to Outdoor Dream Company's online/virtual claim policy. Recognizing the dynamic nature of our workplace, encompassing various offices and personnel globally, including our company and dealers, all updates, questions, feedback, suggestions, and communication related to this claim must be conducted exclusively through email or text for tracking purposes. In order to minimize delays and ensure accountability for your claim, these specified forms of contact—email or text—will be the sole methods for updates. This streamlined approach enables us to work efficiently and promptly to verify and address your claim. To maintain consistency, any calls received will be directed to email or text to avoid any potential shortfalls. I hereby affirm my agreement to these terms.

Claim Submission Process:

Confirmation within 48 Hours:
- Our goal is to confirm your claim within 48 hours of submission.
- If any required documents are missing, our team will promptly email you to request their resubmission. This step is vital for initiating the claim process.
Communication:
- All updates, requests, and suggestions will be communicated via text and email only to ensure seamless communication.
- For any questions, status updates, or scheduling inquiries, we request you reach out via email or text for the quickest response. Please note that all calls will be directed to these communication methods.